Desktop Support Engineer

Job Summary:

We are seeking a highly skilled Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of desktop systems, and resolving hardware and software issues efficiently.

Key Responsibilities:

• Provide first-level technical support for desktop, laptop, and peripheral devices.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Assist in setting up and maintaining user accounts, permissions, and passwords.
• Respond to support requests via phone, email, or in-person, ensuring prompt resolution.
• Document and track issues, resolutions, and escalate when necessary.
• Assist in maintaining an inventory of all hardware and software resources.
• Support the deployment and management of desktop images and software updates.
• Ensure compliance with company IT policies and procedures.
• Assist with basic network troubleshooting and support.
• Provide training and guidance to end-users on software applications and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in a desktop support or IT support role.
• Strong knowledge of Windows and Mac OS environments.
• Proficiency with Microsoft Office Suite and common business applications.
• Experience with network protocols and troubleshooting techniques.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Certification in CompTIA A+, Microsoft Certified Professional (MCP), or similar is a plus.

Location: Karachi

Job Type: Full-time

Benefits:

• Competitive salary and benefits package.
• Comprehensive medical insurance for self, spouse, children, and parents.
• Life insurance.
• Company fuel card.
• Provident fund.
• Free gym facility.
• Fixed evening/night shift (06:00 PM to 03:00 AM PST) from Monday to Friday; weekends off.
• US Gazette holidays off.

Interested candidates can send their resume to hr@zueusa.com