Job description
ZUE Pvt Ltd looking for Onscreen Customer Service Representatives who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Requirements:
1 year of Customer Services experience, Bachelor’s Degree or A-Levels, Proficiency in MS Office, Excellent English Communication, Flexibility for USA Shift Timings (any 9 hours between 5 pm to 4 am PST).
Responsibilities:
1. Inbound Customer Support:
· Handle incoming customer calls with professionalism and empathy.
· Listen to customer inquiries, concerns, and complaints attentively.
· Provide accurate information and assistance to resolve customer issues.
· Escalate complex or unresolved matters to appropriate teams or supervisors.
· Maintain a high level of customer satisfaction through effective communication and problem-solving.
2. On-Screen Support:
· Utilize computer systems and software to access customer accounts and relevant information.
· Assist customers with online transactions, account management, and technical issues.
· Troubleshoot and guide customers through web-based applications and services.
· Educate customers on using self-service tools and resources effectively.
3. Data Entry and Documentation:
· Accurately record customer interactions, issues, and resolutions in the CRM system.
· Maintain detailed and organized customer records for future reference.
· Generate reports on customer service metrics and performance as required.
4. Product Knowledge:
· Stay up-to-date with the company’s products, services, and policies.
· Continuously expand your knowledge to assist customers with their inquiries better.
5. Team Collaboration:
· Collaborate with colleagues, supervisors, and other departments to resolve customer issues.
· Share insights and feedback to improve processes and enhance customer satisfaction.
Benefits:
Paid Leaves
Medical Insurance (OPD+IPD, Dental, and Parental Coverage)
Fuel Reimbursement
Provident Fund
Incentives
5 or 6 Days/Week
Company Provided Transport – For Females and fuel card for males.